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Job description
Overall responsible to ensure IT services consumed on the site level are running as agreed / according to SLA, providing local business support to prevent / solve issues, ensuring IT business continuity, and preparing business readiness for IT projects.
Main resposibilities:
- Acting as an L1 support layer for site IT Issues responsible for triage and first diagnosis / solution;
- Acting as an owner to L2/L3 solver groups like Global IT, Local IT Vendors;
- Acting as a contract owner including activities like SLA management, KPI monitoring, incident management, and problem-solving / CI for contracts specifically consumed at the site level;
- Liaise between OC IT and local business stakeholders being an ambassador of Global IT and standardization.
Profile of candidate
Knowledge, experience, and soft skills:
- 5+ years of experience in a similar role in Manufacturing IT, preferably in FMCG in a matrix environment;
- Proven experience in hands-on management of Industrial LAN, On-prem Hosting, and Factory User Devices;
- Communicative, fluent in the local language & English skills;
- Proactive;
- Service-minded, hands-on experience with IT support;
- Mid-level IT consultant, providing local production support.
Company culture
Multinational in food and beverages
Location
Skarbimierz
Publication date
11-05-2023
Contact person
Sourcing
E: sourcing@talentsportal.com
Other details
Match criteria
Expertise and years of experience
- IT consulting 5-10 years of experience ,
- IT management 5-10 years of experience
Skills current job
- IT consulting ,
- IT management
Industries all jobs (current and past)
- Retail ,
- Food / stimulants ,
- Dairy
Seniority level
- Senior
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